Customer Service Specialist #268, 91

Posted on 12.04.2012

Ensure customers are greeted and assisted in a timely manner.  Maintains and monitors appointment scheduling, receipt of payments, managing complaints/grievances and ensuring overall client satisfaction while checking in or out for services. To ensure all necessary appointments, demographic, episode of care and financial information is entered timely, accurately and appropriately. Must be committed to a high level of customer satisfaction, teamwork, and accountability.  Position is Full Time. 

 

Requirements:

§  High school diploma.

§  Great customer service skills, computer skills, and phone etiquette.

§  Experience working in a clinical office setting and/or retail experience a plus.

What are we looking for?

Founded as a nonprofit in 1955, Manatee Glens stands as an early adopter of innovative and state-of-the-art behavioral healthcare.  Today, Manatee Glens specializes in mental health and addictions, so that health and wellness are possible for every family.  This continued leadership is the result of our employees staying true to our vision, mission, and beliefs. 

 

Specifically, we look for demonstration of these Stellar Beliefs:

 

Teamwork: We're team players in everything we do.  We can count on each other.

 

Excellence: We do our best at all times and continually look for innovative ways to improve.

 

Leadership: We're leaders in our industry and in our communities. We step forward to lead as needed, regardless of position. 

 

Accountability: We hold ourselves accountable and can be relied upon.  Our personal conduct confirms the Manatee Glens name is always worthy of trust.

 

Respect: We value and treat others with respect and dignity. 

 

What will it be like to work for Manatee Glens?

Our goal is to help families by providing state-of-the art inpatient, outpatient and community mental health and addiction services.  As an employee at Manatee Glens you are an integral part of our team. 

 

One of the top twenty employers in our area, Manatee Glens offers excellent salary and benefits for all employees, including part-time workers.  Your benefits will include a competitive starting salary, a Paid Time Off (PTO) benefit, and the option to enroll in the Manatee Glens health plan.  Manatee Glens also offers employees a 403b Savings Plan, as well as an Employee Assistance Program.

 

We look forward to reviewing with you the specific benefits you would receive as a Manatee Glens employee. The above information is provided as a highlight of the major benefits offered to most full-time and part-time employees.  All benefits listed may not be offered for all positions. This is not a summary plan description or official plan document.